Firma Capgemini caută persoane care cunosc limba franceză. Mai multe detalii găsiţi în anunţul de mai jos. Pentru candidaturi trimiteţi e-mail la recruitment.iasi.ro@capgemini.com.

Team Leader English/French

Job Description:

• Proactively managing team performance / production of deliverables, aiming to exceed SLA targets, recommending and implementing action plans as appropriate to address any shortfalls,  
• Providing a first point of escalation for the team in respect of service/delivery issues,  
• Daily and hourly management of resources,  
• Problem monitoring, resolution and escalation,  
• High priority management, outage notification, hot calls, contact with resolving teams, etc,  
• Day to day staff management to include telephone call monitoring,  
• Staff training, coaching and development through 1-2-1’s,  
• Supply daily / weekly / monthly reports on the service,  
• Assisting in the planning and implementation of agreed changes to the delivered services.

Person Profile:
• Previous experience in managing teams  
• Experience at Service Centre or Customer Service environment  
• Previous experience in working with external clients  
• Excellent French language skills both verbal and written,  
• Very good English language skills  
• Very good understanding of MS Windows and MS Office applications,  
• Excellent understanding and experience of team dynamics,  
• Flexibility and availability.

Personal Qualities:

• Excellent interpersonal and communication skills,  
• Able to work with minimum of supervision as well as perform under pressure and meet tight deadlines,  
• Strong team player with the ability to build relationships with both colleagues and external clients,  
• Enthusiastic, confident with a “can do” attitude.  
Educational Requirements: University level preferred.  
All documents must be submitted in English.  

We offer a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world’s most respected IT companies.

Please apply at: recruitment.iasi.ro@capgemini.com

Process Manager

Role
Management of processes within the Assigned Project. 
Co-ordination of multiple resolving groups where applicable  
Monitoring progress against actions across resolver groups  
Ownership of the accuracy and quality of information on all reports  
Regular liaison with Service Delivery Managers / Resolving Teams  
Management Information – obtaining management information from Incident and Problem Data.

Building and maintaining effective working relationships with Customers.  
Developing and maintaining an understanding of the Customers’ service requirements.

Skills Required

Excellent French language skills both verbal and written

Very good English skills

Excellent PC skills – including knowledge of Outlook, Word, Excel  
Excellent communication skills, both written and verbal. Ability to interpret technical issues for a less technical audience  
Good IT knowledge, including an understanding of network infrastructure

Knowledge of ITIL methodology will be a plus 
Organizational skills, accuracy and ability to work to tight deadlines  
Ability to work under pressure  
Ability to multi task and take on additional roles as and when required  
Experience in working in a Customer Service Centre is preferable

Personal Attributes
• Team player with the ability to build relationships with both colleagues and external clients  
• High degree of attention to detail  
• Analytical and methodical approach to working  
• Flexibility within role and flexible approach to assigned work  
• Enthusiastic, confident with a “can do” attitude  
• Patience  
• Willing to work in shifts

We offer a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world’s most respected IT companies.

Please apply at: recruitment.iasi.ro@capgemini.com

Costumer Service Advisor French

Job Description:
• Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,  
• Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,  
• Proactive flagging incidents where no knowledge solution was found,  
• Meeting or exceeding the level of Service when responding to all incoming incidents,  
• Accurate and timely hand off to other resolving teams.

Person Profile:
• Fluency in French;

• Very good English skills.

• Excellent verbal and written communication skills,  
• Professional telephone manner,  
• Basic experience in Windows NT/2000/XP, MS Office, MS based applications,  
• Basic technical support experience an advantage but not necessary,  
• Flexible, well-motivated team player, ability to work under pressure,

Available to work in shifts.

We offer a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world’s most respected IT companies.

Please apply at: recruitment.iasi.ro@capgemini.com

Senior Costumer Service Advisor with French

Job Description:

• Providing second line technical support for more complex incidents received from the 1st line incident handlers, in respect of clients/ services supported,
• Accurately record and classify all incoming Incidents with appropriate priority, category and incident summary details,
• Apply business and technical knowledge to meet resolution targets,
• Adhere to escalation procedures.  
  

Person Profile:

Experience – Essential

• Excellent French skills both verbal and written,
• Very Good English skills,
• Experienced in 1st/ 2nd line support with good knowledge of: Windows 2000 Server, Windows XP, Active Directory, MS Office,
• Minimum 1 year experience in Technical Service Centre or Customer Service environment,
• Experience with web design and web development – an advantage,
• Team player with ability to work under pressure.
• Available to work in shifts.

Experience – Desirable

Working knowledge of Macromedia Dreamweaver, HTML, PHP, ASP and JavaScript.

Personal Qualities:

• Flexible and well motivated team player,
• Be able to work with minimum supervision and perform under pressure to tight deadlines,
• Able to work effectively and flexibly in a small team.

We offer a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world’s most respected IT companies.

Please apply at: recruitment.iasi.ro@capgemini.com

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